Account Setup

Learn how to create, configure, and manage your XTranslator account for the best experience.

Creating Your Account

Sign-Up Methods

XTranslator offers two convenient sign-up options:

Email & Password

1. Visit XTranslator.app
2. Click Sign In > Sign Up
3. Enter your email address
4. Create a strong password (minimum 8 characters)
5. Click Create Account
6. Check your email for verification link
7. Click the verification link to activate your account

Google Sign-In

1. Visit XTranslator.app
2. Click Sign In
3. Select Sign in with Google
4. Choose your Google account
5. Grant necessary permissions
6. Your account is created and verified automatically

Email Verification

Why verify your email?

• Ensures account security
• Enables password reset
• Receives important notifications
• Required for paid subscriptions

Didn't receive the verification email?

1. Check your spam/junk folder
2. Wait a few minutes (emails can be delayed)
3. Click "Resend verification email" in your profile
4. Contact support if issues persist

Profile Configuration

Access your profile settings by clicking your profile picture > Profile > Overview.

Personal Information

• Display Name: How your name appears in the app
• Email Address: Your primary contact (cannot be changed after sign-up)
• Profile Picture: Upload a custom avatar or use your Google profile picture

Preferences

Interface Language

Choose your preferred language for the app interface:

• English
• Arabic
• Spanish
• French
• Japanese
• Chinese

Note: This only changes the app's interface language, not the translation languages.

Default Translation Settings

• Default Source Language: Auto-selected for new translations
• Default Target Language: Your most common target language
• Preferred Domain: Default domain for specialized translations

Notification Settings

Control what emails you receive:

• Account Updates: Important account changes and security alerts (cannot disable)
• Usage Alerts: Notifications when approaching daily limits
• Marketing Updates: Product news and special offers
• Newsletter: Translation tips and industry insights

Security Settings

Password Management

Changing Your Password

1. Go to Profile > Overview
2. Click Change Password
3. Enter your current password
4. Enter new password (twice for confirmation)
5. Click Update Password

Password Requirements:

• Minimum 8 characters
• At least one uppercase letter
• At least one number
• Special characters recommended but not required

Forgot Password

1. Click Sign In
2. Select Forgot Password
3. Enter your email address
4. Check your email for reset link
5. Click link and enter new password
6. Confirm new password

Security Tips:

• Use a unique password not used elsewhere
• Consider using a password manager
• Change your password regularly
• Never share your password

Account Security

• Email Verification: Always keep your email verified
• Secure Connection: XTranslator always uses HTTPS
• Sign Out: Always sign out on shared devices
• Activity Monitoring: Check your account for unusual activity

Account Deletion

Want to delete your account? Here's what happens:

1. All your personal data is permanently deleted
2. Your subscription is immediately cancelled
3. Unused credits are forfeited
4. Action cannot be undone

To delete your account:

1. Go to Profile > Overview
2. Scroll to bottom and click Delete Account
3. Confirm deletion
4. Enter your password
5. Account is permanently deleted

Before deleting:

• Download any important translations
• Cancel any active subscriptions
• Use remaining credits
• Consider downgrading to Free plan instead

Privacy & Data

What Data We Collect

• Account information (email, name)
• Usage statistics (translations performed, features used)
• Payment information (handled securely by payment processor)

What Data We Don't Store

• Your translated content (deleted after processing)
• Payment card details (handled by third-party processor)
• Browsing history outside XTranslator

Data Access & Export

Request a copy of your data:

1. Contact support via Contact Us
2. Verify your identity
3. Receive data export within 30 days

See our Privacy Policy for complete details.

Account Types

Free Account

• No payment required
• 35 daily credits
• All features available
• Daily usage limits apply

Paid Account

• Subscription-based billing
• Higher daily credits (100-500 depending on plan)
• Higher per-request limits
• Flex credits available for purchase
• Priority support (Pro and Ultimate plans)

Managing Multiple Accounts

Can I have multiple accounts?

Yes, but:

• Each account requires a unique email address
• Each account is billed separately
• Cannot transfer credits between accounts
• Cannot merge accounts

Best Practices

• Use one account per individual
• Consider team plans for organizations (coming soon)
• Keep business and personal accounts separate if needed

Account Troubleshooting

Can't Sign In

1. Verify you're using the correct email
2. Try password reset if needed
3. Check if account is verified
4. Clear browser cache and cookies
5. Try a different browser
6. Contact support

Email Not Received

1. Check spam/junk folder
2. Verify email address is correct
3. Add noreply@XTranslator.app to contacts
4. Request resend
5. Contact support if issue persists

Account Locked

If your account shows as locked:

1. Check your email for security alerts
2. May be due to suspicious activity
3. Contact support immediately
4. Never occurred due to usage limits

Next Steps

After setting up your account:

1. Understand Your Plan: Review your current plan features
2. Make Your First Translation: Try the Quick Start guide
3. Explore Features: Learn about all translation types
4. Optimize Usage: Read our Best Practices

Need Help?

• Visit FAQ for common questions
• Check Troubleshooting Guide
• Contact support via the app

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Your account is the gateway to breaking language barriers. Set it up right, keep it secure, and enjoy seamless translations!