Skip to main content

Frequently Asked Questions

Find quick answers to common questions about XTranslator.

General Questions​

What is XTranslator?​

XTranslator is an AI-powered translation platform that helps you translate text, documents, images, and audio files across 40+ languages. Built with cutting-edge technology, it provides fast, accurate translations for personal and professional use.

Do I need to create an account?​

No, you can use basic text translation and OCR features without an account. However, creating a free account unlocks:

  • All translation features (documents, images, audio)
  • Higher character limits
  • Domain specialization
  • Daily usage tracking
  • Ability to purchase flex credits (with paid plans)

Is XTranslator really free?​

Yes! The Free plan is available forever with no credit card required. It includes:

  • 35 daily credits
  • All translation features
  • Up to 1,500 characters per text translation
  • 3 documents, 3 images, 3 audio files, and 3 OCR requests per day

Paid plans offer higher limits for professional users.

How accurate are the translations?​

XTranslator uses state-of-the-art AI models (GPT-4, Gemini) to deliver high-quality translations. Accuracy varies by:

  • Language pair: Common pairs (e.g., English-Spanish) are most accurate
  • Domain: Specialized domains improve accuracy for specific content
  • Content type: Clear, well-structured text translates best

We recommend proofreading for critical content.

Can I use XTranslator for commercial purposes?​

Yes, all plans (including Free) can be used for commercial purposes. For high-volume business use, we recommend Pro or Ultimate plans.

Account & Billing​

How do I create an account?​

  1. Go to XTranslator.app
  2. Click Sign In > Sign Up
  3. Choose Email/Password or Google Sign-In
  4. Complete registration
  5. Verify your email (if using email/password)

See our Quick Start Guide for details.

Can I change my email address?​

Currently, email addresses cannot be changed after registration. If you need to use a different email, you'll need to create a new account.

How do I upgrade or downgrade my plan?​

  1. Sign in to your account
  2. Go to Profile > Subscription
  3. Click Change Plan
  4. Select your new plan
  5. Confirm the change

Upgrades take effect immediately with pro-rated billing. Downgrades take effect at the end of your current billing period.

Can I cancel my subscription anytime?​

Yes! You can cancel anytime without penalty:

  1. Go to Profile > Subscription
  2. Click Cancel Subscription
  3. Follow the cancellation flow

You'll retain access until the end of your paid period, then automatically downgrade to the Free plan.

Do you offer refunds?​

Due to the nature of our service (immediate access to translations), we do not offer refunds. You can cancel at any time to avoid future charges.

What payment methods do you accept?​

We accept:

  • Credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards
  • PayPal (availability varies by region)

Payments are processed securely by Lemon Squeezy.

Features & Usage​

What's the difference between daily credits and flex credits?​

Daily Credits:

  • Included with your subscription
  • Reset every day at midnight UTC
  • Cannot be carried over
  • Used first before flex credits

Flex Credits:

  • Available for purchase (paid plans only)
  • Never expire
  • Used only for text translation
  • Used after daily credits are exhausted

See Credits System for details.

How do I know how many credits I have left?​

Check your remaining credits:

  1. Sign in to your account
  2. Go to Profile > Overview
  3. View Today's Usage section

You'll see:

  • Daily credits remaining
  • Flex credits balance
  • Usage by feature type

What happens when I run out of daily credits?​

If you're on a paid plan and have flex credits:

  • System automatically uses flex credits for text translation
  • Other features become unavailable until midnight UTC

If you're on the Free plan or have no flex credits:

  • Wait until midnight UTC for daily reset
  • Upgrade to a higher plan
  • Purchase flex credits (paid plans only)

Can I translate in multiple languages at once?​

Not currently. Each translation is one source language to one target language. For multiple target languages, you need to perform separate translations.

Tip: Use the Copy button to quickly save each translation before creating the next one.

What file formats are supported?​

Documents:

  • PDF (native and scanned)
  • DOCX (Microsoft Word)
  • PPTX (Microsoft PowerPoint)
  • TXT (plain text)
  • SRT (subtitle files)

Images:

  • JPG/JPEG
  • PNG
  • WEBP
  • GIF (first frame only)

Audio:

  • MP3
  • WAV
  • MP4

See Supported File Formats for details.

What's the maximum file size I can upload?​

Maximum file size depends on your plan:

PlanDocumentsImagesAudio
Free10MB5MB15MB
Starter30MB10MB25MB
Pro40MB10MB25MB
Ultimate50MB10MB25MB

Are my translations stored?​

No. For privacy, XTranslator:

  • Processes translations in real-time
  • Does not permanently store your content
  • Deletes translations after delivery
  • Maintains usage statistics only (anonymous)

Your privacy is important to us.

Can I save my translation history?​

Currently, XTranslator does not save translation history. We recommend:

  • Copy important translations to your clipboard
  • Save to a document on your device
  • Use browser bookmarks for frequently translated content

Translation memory features are on our roadmap.

Text Translation​

What's the maximum text length I can translate?​

Maximum characters per translation depends on your plan:

  • Free: 1,500 characters
  • Starter: 10,000 characters
  • Pro: 20,000 characters
  • Ultimate: 50,000 characters

For longer content, use Document Translation.

How does streaming translation work?​

XTranslator uses Server-Sent Events (SSE) to stream translations in real-time:

  • Words appear as they're generated (typically ~50 words/second)
  • No waiting for the entire translation to complete
  • Can be stopped mid-stream if needed
  • Requires stable internet connection

Can I translate multiple texts at once?​

Currently, each translation is processed individually. To translate multiple texts:

  1. Complete first translation
  2. Copy result
  3. Clear input
  4. Start next translation

For batch translation needs, consider using our API (contact us for details).

What happens if I lose connection during translation?​

If your connection drops during streaming:

  • Partial translation is preserved
  • Reconnect and start a new translation
  • Copy any partial results before refreshing

For best results, ensure stable internet when translating.

Translation Quality​

Why does my translation seem wrong?​

Several factors can affect quality:

  1. Wrong source language: Ensure correct language is selected
  2. Wrong domain: Try a different domain for specialized content
  3. Poor input quality: Check for typos and grammatical errors
  4. Language pair: Some pairs are less common
  5. Context missing: Provide complete sentences/paragraphs

See Troubleshooting for solutions.

How can I improve translation accuracy?​

Best practices:

  1. Select the correct source language (don't always rely on auto-detect)
  2. Choose appropriate domain for your content
  3. Use complete sentences with proper punctuation
  4. Fix typos before translating
  5. Provide context for ambiguous terms
  6. Break very long or complex text into smaller chunks

See Best Practices for more tips.

What are domains and when should I use them?​

Domains are specialized translation modes for specific fields:

  • General: Everyday language (default)
  • Legal: Contracts, legal documents
  • Medical: Healthcare, pharmaceuticals
  • Technical: Engineering, IT, software
  • Marketing: Advertising, promotional content
  • Finance: Banking, investment
  • Education: Research, educational materials

Choose the domain that matches your content type for better terminology and style.

See Translation Domains for details.

Can XTranslator translate idioms and slang?​

AI translation handles many idioms well, but results vary:

Good with:

  • Common idioms in major languages
  • Contextual slang with clear meaning
  • Informal language in general domain

Challenging:

  • Very recent slang
  • Regional dialects
  • Culture-specific expressions
  • Wordplay and puns

Always review translations of informal content carefully.

Technical Questions​

What browsers are supported?​

XTranslator works on all modern browsers:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge
  • Opera

Requirements:

  • JavaScript enabled
  • Cookies enabled (for authentication)
  • Modern browser version (updated within last 2 years)

Does XTranslator work on mobile?​

Yes! XTranslator is fully mobile-responsive and works on:

  • iOS (iPhone, iPad)
  • Android phones and tablets
  • Mobile browsers

The interface adapts to your screen size for optimal usability.

Is there a mobile app?​

Not currently. XTranslator is a web application accessible via any mobile browser. A dedicated mobile app is on our roadmap.

Is there an API?​

API access is coming soon. Join our newsletter or check our blog for announcements.

Interested in API access? Contact us to express interest and help prioritize development.

What AI models does XTranslator use?​

XTranslator uses state-of-the-art models:

  • OpenAI: GPT-4, GPT-4o-mini
  • Google: Gemini
  • Whisper: For audio transcription
  • Advanced OCR: For image text extraction

Model selection is optimized based on content type, user plan, and language pair.

Can I use XTranslator offline?​

No, XTranslator requires an internet connection to:

  • Access AI translation models
  • Stream results in real-time
  • Authenticate your account
  • Process files

Offline translation features are not currently planned.

Privacy & Security​

Is my data secure?​

Yes, XTranslator takes security seriously:

  • HTTPS encryption for all data transfer
  • No permanent storage of your translations
  • PCI-DSS compliant payment processing
  • Regular security audits

See our Privacy Policy for details.

Do you sell my data?​

Absolutely not. We do not sell, rent, or share your personal data or translations with third parties. Your content is processed solely for translation and then deleted.

Can I use XTranslator for confidential documents?​

While XTranslator is secure, consider:

  • Legal/regulatory requirements: Some industries have specific rules
  • Sensitivity: For highly confidential content, consult your legal team
  • Best practice: Review our privacy policy and terms of service

For enterprise-level security guarantees, contact us about custom solutions.

What data do you collect?​

We collect minimal data:

  • Account info: Email, name, password (hashed)
  • Usage stats: Number of translations, features used
  • Payment info: Processed by third-party (Lemon Squeezy), not stored by us

We do not collect or store:

  • Your translation content
  • Browsing history
  • Personal messages
  • File contents (beyond processing)

Troubleshooting​

Translation is not working​

See our detailed Troubleshooting Guide for common issues.

Quick checks:

  1. Verify internet connection
  2. Check if within daily limits
  3. Ensure source and target languages are different
  4. Try refreshing the page
  5. Clear browser cache

I can't sign in​

Common solutions:

  1. Verify email and password are correct
  2. Try password reset
  3. Check if email is verified
  4. Clear browser cookies
  5. Try a different browser

Still having issues? Contact support.

File upload fails​

Possible causes:

  1. File exceeds size limit for your plan
  2. File format not supported
  3. File is corrupted or password-protected
  4. Internet connection interrupted

Solutions:

  • Check file size and format
  • Try a different file
  • Ensure stable internet connection
  • Contact support if issue persists

Support & Contact​

How do I contact support?​

For general questions:

For specific issues:

  1. Click Contact Us in the app
  2. Fill out the support form
  3. Provide details about your issue
  4. Attach screenshots if relevant

We aim to respond within 24-48 hours.

What's the response time for support?​

Response times:

  • Free plan: 48-72 hours
  • Starter plan: 24-48 hours
  • Pro plan: 12-24 hours (priority)
  • Ultimate plan: 6-12 hours (priority)

Urgent issues (payment, account access): We prioritize regardless of plan.

Can I request new features?​

Yes! We love feedback. To request features:

  1. Use Contact Us form
  2. Describe the feature and use case
  3. Explain why it would be valuable

We review all requests and prioritize based on demand.

Where can I report a bug?​

Report bugs via:

  1. Contact Us page in the app
  2. Include:
    • What you were trying to do
    • What happened instead
    • Browser and device info
    • Screenshots if applicable

We appreciate bug reports and prioritize fixes.

Billing​

When am I charged?​

Subscriptions:

  • Monthly plans: Charged on the same day each month
  • Annual plans: Charged once per year
  • Charges appear 1-2 days before renewal

Flex Credits:

  • Charged immediately upon purchase
  • Added to account instantly

Why was my payment declined?​

Common reasons:

  • Insufficient funds
  • Incorrect card details
  • Bank fraud protection
  • Expired card
  • Card not enabled for online purchases

Solutions:

  1. Verify card details are correct
  2. Contact your bank
  3. Try a different payment method
  4. Contact support if issue persists

Can I get an invoice?​

Yes! Access invoices:

  1. Go to Profile > Subscription
  2. Click Billing History
  3. Download PDF invoices for each payment

Invoices are generated automatically for all charges.

Do you offer discounts?​

Current discounts:

  • 17% savings on annual plans (vs. monthly)
  • 10% discount on flex credit purchases over $50

Special discounts:

  • Students: Contact us for student pricing
  • Non-profits: Contact us for non-profit pricing
  • Enterprise: Contact us for volume pricing

Still Have Questions?​

We're here to help!