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Subscription Management

Manage your XTranslator subscription, including upgrades, downgrades, and cancellations.

Upgrading Your Plan​

How to Upgrade​

  1. Log into your XTranslator account
  2. Go to Account Settings → Billing
  3. Click Upgrade Plan
  4. Select your new plan
  5. Confirm payment

What Happens When You Upgrade​

  • New plan takes effect immediately
  • You're charged a prorated amount for the remainder of your billing cycle
  • Higher credit limits apply right away
  • All features of the new plan are instantly available

Downgrading Your Plan​

How to Downgrade​

  1. Log into your account
  2. Go to Account Settings → Billing
  3. Click Change Plan
  4. Select a lower-tier plan
  5. Confirm the change

What Happens When You Downgrade​

  • Change takes effect at the end of your current billing cycle
  • You keep current plan benefits until cycle ends
  • No refunds for unused portion of current cycle
  • Lower credit limits apply from next billing cycle

Canceling Your Subscription​

How to Cancel​

  1. Log into your account
  2. Go to Account Settings → Billing
  3. Click Cancel Subscription
  4. Confirm cancellation

What Happens After Cancellation​

  • Subscription remains active until end of current billing period
  • You keep all paid features until that date
  • No further charges
  • Account reverts to Free plan automatically
  • Unused monthly credits are lost (Flex credits remain)
  • You can reactivate anytime

Billing Cycle​

Understanding Your Billing Date​

  • Your billing cycle starts on the day you subscribe
  • Charges occur monthly on the same date
  • View your next billing date in Account Settings → Billing

Changing Billing Date​

Currently not available. The billing date is set when you first subscribe.

Payment Methods​

Accepted Payment Methods​

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • PayPal (coming soon)

Updating Payment Information​

  1. Go to Account Settings → Billing
  2. Click Update Payment Method
  3. Enter new card details
  4. Save changes

Refunds​

Refund Policy​

  • No refunds for partial month usage
  • Downgrades/cancellations take effect at cycle end
  • Flex credits are non-refundable
  • Contact support for exceptional circumstances

Billing History​

Viewing Invoices​

  1. Go to Account Settings → Billing
  2. Click Billing History
  3. Download or view invoices

All invoices are sent to your account email automatically.

Questions?​

See FAQ or contact support.